Terms of use

These Terms of Use (hereinafter the "Terms") define the conditions under which the PipeCraft service (hereinafter the "Service"), a platform for designing and running data processing pipelines (ETL), is made available and accessed.

The Terms constitute the agreement between the Publisher and any User of the Service. Unless specific conditions are expressly accepted in writing by the Publisher, these Terms apply to all use of the Service and prevail over any prior exchange or communication on the same subject.

• Publisher: the company operating PipeCraft, identified in the legal notice.
• User: any natural person of legal age or legal entity accessing the Service and holding an account, whether acting on their own behalf or on behalf of an organisation.
• Account: personal space created by the User enabling access to Service features.
• User Data: any file, dataset, pipeline configuration or content imported, created or processed by the User via the Service.
• Service: all features accessible on the PipeCraft platform, including the web interface and any associated APIs.
• PipeCraft Content: the software, interface, algorithms, documentation and any other element produced by the Publisher.

Access to the Service and creation of an account constitute full, complete and unreserved acceptance of these Terms in their version in force at the time of use.

Access to Service features requires creating an account. The User undertakes to:

• provide accurate, complete and up-to-date information upon registration and when subsequently updated;
• create only one account (multiple accounts for abusive purposes are prohibited);
• keep login credentials (email address and password) strictly confidential;
• not share, assign or transfer access to third parties;
• notify the Publisher without delay at security@pipecraft.cloud of any unauthorised use of their account or any security incident.

Any action performed from an account is presumed to have been performed by its holder, unless proven otherwise or compromise attributable to a Service vulnerability. The Publisher shall not be liable for fraudulent use of an account resulting from the User's failure to meet confidentiality obligations.

The User undertakes to use the Service in accordance with these Terms, applicable laws and regulations and public order. The following are strictly prohibited:

• importing, processing or distributing User Data for which the User does not hold rights or which violates third-party rights (intellectual property, personal data, trade secrets);
• using the Service for unlawful, fraudulent, discriminatory purposes or purposes contrary to public order and third-party rights;
• compromising the operation, integrity or security of the Service (injection, denial of service, bypassing rate limits, bypassing authentication, etc.);
• attempting to access data, spaces or resources not intended for the User;
• reselling, renting, sublicensing or commercially exploiting all or part of the Service without express authorisation from the Publisher;
• decompiling, disassembling or reverse engineering the underlying software, except where legally permitted;
• impersonating a third party or providing false information upon registration or use.

Any breach of these obligations may result in immediate suspension or termination of the account, without prejudice to any civil or criminal remedy.

The User retains full ownership of User Data imported and processed via the Service. The Publisher accesses such data only to the strict extent necessary to:

• provide, operate and maintain the Service;
• resolve technical incidents reported by the User;
• comply with legal obligations (judicial requests, etc.).

The Publisher does not sell, rent or commercially or advertisingly exploit User Data, and does not share it with third parties except technical providers strictly necessary for Service operation. The User is solely responsible for the lawfulness of data imported and processed, including under the GDPR where such data contains personal information.

The User is advised to perform regular backups of their User Data. The Publisher shall not be liable for loss or alteration beyond the availability commitments defined in Article 8.

The Service, its software components, architecture, graphical interface, algorithms and documentation are protected works and remain the exclusive property of the Publisher or its licensors.

These Terms do not transfer any intellectual property rights to the User. The Publisher grants the User a personal, non-exclusive, non-transferable and revocable right of use of the Service, for the duration of use and solely for the purposes provided for by the Terms.

Names, trademarks, logos and distinctive signs on the Service are protected. Any reproduction or use, even partial, without prior written authorisation from the Publisher is prohibited.

The Publisher endeavours to make the Service available 24/7. However, interruptions may occur, in particular for:

• scheduled maintenance (the Publisher undertakes to inform Users with reasonable notice);
• technical failures of infrastructure or third-party providers;
• circumstances beyond the Publisher's control (force majeure, attacks, etc.).

The Publisher reserves the right to evolve the Service at any time: adding or removing features, modifying the interface, updating algorithms. Users are advised to review these Terms regularly.

No service level agreement (SLA) is provided under the free Service offering.

The Service is provided as is and subject to availability, subject to applicable legal warranties. To the fullest extent permitted by law, the Publisher expressly excludes:

• any warranty of fitness for a particular purpose or freedom from error;
• any warranty that the Service will be uninterrupted or free from vulnerabilities;
• any warranty as to the accuracy, reliability or suitability of results produced by ETL pipelines.

The User is solely responsible for verifying and validating results from processing their data.

To the fullest extent permitted by applicable law and without excluding liabilities that cannot legally be waived, the Publisher's liability shall not be engaged for:

• indirect, incidental, special or consequential damages (loss of profits, loss of data, reputational harm, cost of replacing services, etc.);
• commercial or operational decisions taken on the basis of results produced by the Service;
• loss, alteration or disclosure of User Data resulting from the User's failure to meet their own security obligations;
• any interruption or failure of the Service linked to third parties (host, network operator, service provider).

In any event, if the Publisher's liability were established, it would be limited to the total amount actually paid by the User for the Service during the twelve (12) months preceding the triggering event, or €100 under the free offering, unless mandatory legal provision to the contrary. This limitation does not apply in cases of gross negligence, wilful misconduct or bodily injury, nor to liabilities that cannot legally be excluded or limited. It does not deprive the User of applicable legal warranties.

The Publisher shall not be liable for total or partial failure to perform its obligations where such failure results from a force majeure event within the meaning of Article 1218 of the French Civil Code, including:

• natural disasters or major climatic events;
• acts of terrorism, war, riots or sabotage;
• failure of national infrastructure (power grids, telecommunications);
• large-scale cyberattacks affecting infrastructure providers;
• unforeseeable government or regulatory decisions requiring Service interruption;
• pandemics or epidemics declared by competent health authorities.

The Publisher will inform the User as soon as possible and endeavour to resolve the event promptly. If force majeure lasts more than 30 consecutive days, the User may terminate their account without penalty.

By the Publisher: in the event of serious or repeated breach of these Terms, the Publisher reserves the right to suspend or terminate account access without notice or compensation. For non-serious breaches, a prior warning may be issued. The Publisher may also temporarily suspend access for security or urgent maintenance reasons.

By the User: the User may cease using the Service at any time and request account deletion by contacting contact@pipecraft.cloud. Account deletion entails deletion of User Data according to the timelines and terms set out in the data retention policy (legal notice — section 05), subject to temporary technical backups and applicable legal obligations.

Account termination does not release the User from obligations arising prior thereto, including indemnification.

The User undertakes to indemnify the Publisher for direct damages directly and demonstrably resulting from a breach attributable to the User, including:

• violation of these Terms or any applicable law or regulation;
• importation or processing of unlawful User Data, infringement of third-party rights or violation of the GDPR;
• use of the Service by any person who accessed via the User's account due to the User's negligence.

This clause is understood within the limits permitted by applicable law and does not apply to harm for which the Publisher's liability would be engaged.

Each party undertakes to keep confidential the other party's non-public information of which it becomes aware in connection with use of the Service, and to disclose it only to persons who need it in performing these Terms.

This confidentiality obligation does not apply to information that: (i) is or becomes public without fault of the receiving party; (ii) was already known to the receiving party before disclosure; (iii) must be disclosed under a legal obligation or court decision, subject to informing the other party as soon as possible.

The Publisher reserves the right to modify these Terms at any time. The applicable version is that in force at the time of use of the Service.

For any material change (affecting User rights or obligations), at least 30 days prior notice will be given by email or display in the Service interface. Continued use of the Service after the new Terms take effect constitutes acceptance.

If the User rejects the new Terms, they must cease using the Service and may request account deletion before the effective date of the changes, including export of User Data in a reasonably usable format, where technically possible and subject to applicable legal obligations.

If any provision of these Terms were declared null, unlawful or unenforceable by a competent court, such invalidity would not affect the validity of the remaining provisions, which would remain fully in force (severability clause).

These Terms, together with the legal notice, constitute the entire agreement between the Publisher and the User regarding the Service, unless specific conditions are concluded separately in writing.

These Terms are governed by and construed in accordance with French law, to the exclusion of its conflict-of-law rules.

Prior amicable resolution: in the event of a dispute, the parties undertake to seek an amicable solution before any legal action. The User may contact the Publisher at legal@pipecraft.cloud for this purpose.

Failing amicable resolution, any dispute relating to the formation, interpretation, performance or termination of these Terms shall be submitted to the competent courts determined under applicable legal rules, including consumer law where relevant. For professional Users, the parties agree to the exclusive jurisdiction of the courts of the Publisher's registered office.